FAQ

SHIPPING

Use theShopify Online Store Chatby clicking the chat icon at the bottom of every page. If you have additional questions, feel free to reach out to our Customer Service Team—we're here to help!

Once your order has been shipped, we will send you an email containing the tracking number and a direct tracking link. Additionally, you can monitor your shipment's progress by visiting our website at the following link:(Track Your Order）

We handle and ship orders Monday through Sunday, including major holidays. Most orders are shipped within 1-3 business days, though processing may occasionally take longer. Delivery times depend on the service you choose. For more details, visit our shipping information page.

PRODUCT

Just click the "Size Chart" on each product page to view the actual dimensions, making it easy to compare with your body measurements. If you have further questions, please don’t hesitate to contact our Customer Service Team.

We apologize, but rental services are not currently available.

We apologize, but custom services are not currently available.

REFUNDS, RETURNS AND EXCHANGE

If you contact us before your order is shipped, we can cancel it. However, once the order has been shipped, cancellation is no longer possible.

Kindly follow our return instructions rather than refusing the package, as doing so may lead to delays in processing your return or result in additional charges.

To start the return process, please follow these steps:

Visit our Return and Exchange Center by clicking here.

Provide the reason for your return or exchange request.

Submit your request, and our customer service team will contact you shortly to assist further.

For more details, visit the Return and Exchange Center.

You can review our refund policy here.

Once we process your refund, it typically takes 3 to 5 business days for your card company to credit the amount back to your payment card. If you don’t see the refund after this period, please reach out to your card issuer for further details.